I ordered this flash from Ace Photo Digital in December and received it in January, noticing right off the bat that it fit the hotshoe rather loosely, the flash screen was not straight and also experienced some exposure problems. Still, it was better than the built-in flash so I hung on to it. After several months (and ONE battery change) one of the clips that hold the battery door closed snapped off. Note - I am VERY gentle with my equipment. I contacted Ace and didn't receive a reply for some time - when it came it was "contact Bower". I called, went on endless hold and when I finally reached a "customer service" rep he would not even provide the slightest information with me describing the flash using Ace's description (which pertains to exactly ONE of their products) - he would only talk to me if I had the part number printed on the unit (which was home at the time). On my second call, I didn't even get the part number out before the non-listening second rep tried to sell me a new battery door - WITHOUT a part number. I explained the door was fine, it was the body that was broken - to which he replied they only cover the electronic flash (which is not what the warranty says) and then accused me of breaking it by mishandling. I contacted Ace, and they refused to intervene, saying it's Bower's problem. I can only say I would never suggest buying a product from the seller based on the poor support I received, nor would I ever buy a Bower product, since in my opinion they just dodge warranties assuming buyers have no recourse. I apparently can't get mine fixed, but I hope no one else gets sucked into buying one of these things.
Buy Bower SFD35C Flash for Canon EOS Digital SLR Camera - Super Fire Power TTL Digital Flash!
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